As a valued customer of The Beuro, we would like you to be familiar with our trading terms, to ensure that your shopping experience with The Beuro is a satisfying one. Please feel free to speak with one of our sales consultants if you have any further questions.
1.About The Beuro
(1) Your purchase of goods from www.thebeuro.com (“website” is subject to these Terms and Conditions of Sale (“Terms”), the Terms of Use and any Catalogue Terms. If you do not accept these Terms, you must refrain from using this website or making a purchase from this website.
(2) The Beuro Singapore Pte. Ltd. UEN No. 201420484W (trading as The Beuro Pte Ltd) at 315 Outram Road #03-09/10 Singapore 169074 (“us”, “our”, “we”, “The Beuro”), carries on business from the website.
(3) The goods and services described in this website are available from The Beuro only.
(4) You and The Beuro may enter into a sale contract for the sale and supply of products and services described in this website, by you making an offer to The Beuro via the website, to purchase the goods and services at the specified price, subject to these Terms.
(5) In these terms:
(a) “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website;
(b) reference to a “third party” in these terms includes a reference to any agent or contractor of The Beuro or of any of their related bodies corporate, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfilment of Orders made through the website, and includes any of them;
(c) a reference to the “website” means www.The Beurofurniture.com.sg; or The Beuro furniture.com
(d) “Order” means an offer made by you in response to an invitation to treat made by The Beuro via the website.
2. User Agreement
(1) By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.
(2) These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the terms for amendments each time you use the website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.
3. Guests and Registered Users
(1) You may access and/or use the website as a guest or as a member.
(2) To become a member of the website, you must provide your name, a valid email address and nominate a password. Please also confirm if you do not wish to receive marketing communications from us in the future. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting us at info@thebeuro.com.
(3) You will receive an email from us as soon as practical after you create your membership account.
(4) We only permit one registration per email address.
(5) You must not use another members’ account without permission.
(6) You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
(7) If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact us at info@The Beurofurniture.com.sg
(8) We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these terms.
4. Legal Capacity
(1) You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.
(2) Any Order and/or purchase made by you using this website is an acknowledgement by you that you:
(a) are over the age of eighteen (18) years;
(b) accept these terms;
(c) agree that you have entered into a legal contract with The Beuro in relation to these terms; and
(d) these terms, together with your order, constitute the entire agreement between you and The Beuro for the supply of products.
(3) The Beuro reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage The Beuro may suffer as a result of a transaction entered into by a minor.
5. Orders
(1) Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
(2) Once an Order has been accepted, no cancellation of that Order is valid unless you receive our written communication endorsing the cancelled order.
(3) Your online Order must be paid for in full before we can begin arrangements for the manufacture or supply of the products to you.
(4) Representations of products for sale made by The Beuro via the website do not constitute an offer to sell but an invitation to treat.
(5a) You and The Beuro may enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:
(a) placing an electronic Order for the products using the website;
(b) you confirming the Order details in accordance with the procedure on the website;
(c) you making payment in full (plus any applicable delivery charges) on the website; and
(d) the acceptance of that offer by The Beuro.
(6a) When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the product(s) only when:
(a) any requirements set out in these terms have been met;
(b) the electronic instruction containing the offer from you enters and is recorded in our database;
(c) a record is created and stored in our database; and
(d) The Beuro receives in its account full payment from you for the product (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
(5b) You acknowledge that:
(a) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by The Beuro for reasons beyond either parties’ reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems;
(b) to the extent permitted by law, The Beuro is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason;
(c) The Beuro may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and
(d) The Beuro may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
(6b) You will receive an email from The Beuro as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact our Team.
(7) If your Order is not accepted by The Beuro, The Beuro will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
(8) The Beuro may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
(9) Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If The Beuro cannot supply a particular product, The Beuro will notify you by telephone or email as soon as possible.
(10) The Beuro will be deemed to have accepted your Order on the first to occur of issue to you by email of a tax invoice for the sale and the fulfilment of your Order.
6. Price
(1) Prices shown are in Singapore dollars (SGD) and include GST where applicable. Prices may not include delivery and handling charges. Prices are subject to change.
(2) Each published saving in respect of a product is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of The Beuro.
(3) Images of products shown without any advertised price beside that image are not offered for sale via the website. Please contact the showroom for purchase of these products.
(4) Unless otherwise stated, any accessories shown in any image of products are not included in the price.
(5) We reserve the right to correct any errors published on the website.
7. Payment
(1) All payments must be made in full prior to delivery.
(2) Payments must be made via the Stripe secure payment gateway facilities accessible via the website and will be subject to any terms and conditions of these providers.
8. Supply and Delivery
(1) Subject to you complying with these Terms and acceptance of your Order by The Beuro, The Beuro will sell and supply the products to you as shown on your Order confirmation.
(2) Products may not be available for immediate delivery. The Beuro will endeavor to deliver your Order within the lead time indicated at the time your order was placed. You agree that your Order for any item not In stock may take up to twelve (12) to sixteen (16) weeks to be delivered to you from the date you place your order. This timeframe is the average manufacturing lead time required by suppliers. The Beuro will contact you on receipt of your Order to notify you of the indicative delivery date.
(3) Other than in respect of Orders for furniture, if The Beuro gives you notice that it will be unable to deliver your Order within 10 business days of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and The Beuro will arrange for a full refund of any payment made by you to be processed.
(4) Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers.
(5) Delivery times will be arranged with you in advance. If you are unable to accept delivery within 14 days from our first call, the invoice must then be paid in full. In addition, a storage fee will be charged to you. Storage fees will be invoiced to you on a 30 day basis until delivery has been completed and are payable to final delivery.
Storage Fee
5.1 The Storage Fee for a Product shall be equivalent to SGD500 or 5% of the Price of the Product (whichever is the higher) for each period of 30 days. The Storage Fee shall be subject to GST.
5.2 The Storage Fee shall be payable by you until you have accepted delivery of all Products held by us in storage for you.
5.3 The Storage Fee shall be payable in a lump sum in advance, without any deduction, set-off or counterclaim, on the first day of the period of 30 days.
(6) If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.
(7) Should you arrange your own delivery then the goods become your responsibility upon collection from The Beuro’s premises.
9. Delivery by Carrier
(1) The terms of this clause apply where you select to have your goods delivered to a specified address.
(2) The delivery address must be an address within Singapore and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
(3) On acceptance of your Order by The Beuro, your Order will be dispatched to your specified delivery address generally within 7 business days of the date you placed your Order for items that are in stock.
(4) If you Order large or bulky items, The Beuro will contact you by telephone or email to arrange with you a suitable time for delivery.
(5) You will be required to be available in person to accept delivery of your Order.
(6) If you wish to change the delivery date or delivery address you must contact our Team at least 48 hours prior to the dispatch of your Order.
(7) The Beuro will use its best endeavours to deliver your Order within any stated timeframes for dispatch, however The Beuro does not warrant that these timeframes will always be met, as many factors may affect these time frames.
(8) You must advise at the time you place your Order via the website or later when you discuss delivery with The Beuro, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist. Any additional costs in relation to access into your premises, eg, crane, are your responsibility. If it is not possible for the products to be delivered into your premises, the products will be returned to our warehouse and you will be invoiced for transport and re-delivery. In addition, the above storage charges will apply.
(9) The Beuro reserves the right to make part deliveries of any Order and each part delivery will constitute a separate contract in respect of the products delivered. Failure to deliver all the products you have ordered will not invalidate the contract as regards any part deliveries.
(10) The Beuro cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
(11) You are required to inspect your products when you take delivery of them. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature.
10. Orders for Collection at The Beuro Store
(1) The terms of this clause apply where you select to collect your Order from a The Beuro Store.
(2) If you select to collect your goods from a The Beuro Store, a representative of the relevant The Beuro Store will contact you by telephone or email to notify you when the Order is available for collection.
(3) Orders for collection at a The Beuro Store must be collected within 21 days of the relevant The Beuro Store giving you notice by telephone or by email that your Order is available for collection. If your Order is not collected within this time, the relevant The Beuro Store has the right to allocate those goods to another customer and reorder the goods for you.
11. Title and risk in goods
Title and risk in the products, such as loss and damage, pass to you on delivery or collection, as the case may be.
12. Stripe Payment Gateway and credit card fraud
(1) Stripe complies with strict data protection standards, including the Payment Card Industry Data Security Standard (PCI DSS), which governs cardholder information handling. As a PCI Level 1 Service Provider, it demonstrates top-tier commitment to safeguarding customer data.
(2) To the extent permitted by law, each of The Beuro, The Beuro and their related bodies corporate will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card or PayPal account is fraudulently used or is used in an unauthorised manner.
13. Disclaimer and Indemnity
(1) To the extent permitted by law, each of The Beuro and each of their related bodies corporate exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
(a) errors, mistakes or inaccuracies on the website;
(b) you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
(c) personal injury or property damage of any kind resulting from your access or use of the website;
(d) any unauthorised access to or use of the websites secure servers;
(e) any interruption or cessation of transmission to or from the website;
(f) any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or
(g) the quality or fitness for any purpose of any linked sites.
(2) Except as expressly provided in these terms, and to the fullest extent allowed by the law, The Beuro and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.
(3) You will at all times indemnify, and keep indemnified, The Beuro and each of their related bodies corporate, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.
(4) This clause is not intended to exclude or limit any rights which you may have under the Consumer Protection (Fair Trading) Act (CPFTA) and Lemon Law(Singapore).
14. Order Enquiries
If you have any query about the progress of your Order please contact our Team. Please have your Order number handy as shown on the email confirmation.
15. Damaged or Faulty Products and Refund Policy
(1) If any product ordered by you arrives damaged or is not of acceptable quality you may have:
(a) rights under the Refund Policy;
(b) legal rights and remedies in Singapore under the CPFTA and Lemon Law and other rights under other consumer laws applying in Singapore; and/or
(c) to have the product repaired or replaced or to receive a refund of the price paid by you for the product.
(2) Please choose carefully as The Beuro will generally not provide you with a refund or exchange simply because you changed your mind or the product was not what you expected.
(3) If your Order arrives damaged, please contact your nearest store or sales consultant immediately.
(4) In case of damaged goods, please refer to the The Beuro Care Manual for an outline of our warranty policy. This document is available in-store or here.
(5) The Beuro will not be responsible for ensuring that the products are suitable for a particular purpose unless it is self evident or is made known to The Beuro. The Beuro will not accept responsibility for the suitability or strength of fabrics supplied on a customer’s own material or customer’s own leather basis which is specified by the customer or their agent.
16. Privacy and Personal Information
(1) Our Privacy Policy available on this website explains how your personal information is collected and managed in accordance with the Personal Data Protection Act 2012 (No. 26 of 2012)
(2) The privacy of your personal information is important to The Beuro.
(3) The Beuro and its third parties may collect personal information directly from you when you register as a member of the website, when you place an Order, or when you contact us at info@thebeuro.com. Personal information may include your name, residential and/or postal address, telephone number and email address.
(4) Your personal information is not collected if you only browse this website.
(5) Online payments are handled by Woocommerce. The Beuro does not store your credit card or banking details.
(6) The Beuro, its related bodies corporate and their authorised third parties, may use your personal information for the purposes for which you give it to any of them and for their own internal purposes. You agree that The Beuro and/or its third party may use your email address to send you messages concerning your membership account, any Orders you place and information about the products sold via the website that The Beuro thinks may be of interest to you. If you would prefer not to receive promotional or other material from The Beuro or its third parties, please let us know and The Beuro will respect your request. You also agree that The Beuro may contact you by telephone to arrange delivery or collection of your Order.
(7) You may request The Beuro to remove your personal information from its database by emailing us at info@thebeuro.com.
(8) For further details about The Beuro’s privacy practices please view the Privacy Policy on this website. Should you have any questions concerning your privacy, please contact us at info@thebeuro.com.
17. Force Majeure
The Beuro will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or courier deliveries.
18. Governing Law
(1) These terms will be governed by and interpreted in accordance with the laws of Singapore and you irrevocably submit to the non exclusive jurisdiction of the Courts of Singapore, Singapore. If any provision of these terms is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of this agreement, which will continue in full force and effect.
(2) If you access the website in a jurisdiction other than Singapore, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply. The Beuro makes no representations that the content of the website complies with the laws of any country outside Singapore.
19. Severability
If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and The Beuro.
20. Transfer and Assignment
If The Beuro merges, sells or otherwise change control of its business or this website to a third-party, The Beuro reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that The Beuro has collected from you and any agreements it has made with you.
21. Waiver
The failure by The Beuro to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by The Beuro.
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We require that your order include written acceptance of our quotation. Should you be acting as a third party on behalf of a client, it is the third party’s responsibility to ensure the client has read and accepted these Terms and Conditions.
1 Ordering your products
Your order will be accepted upon receiving your 60% deposit and purchase order. Upon receiving the 60% deposit and purchase order, you automatically accept The Beuro Furniture’s Terms and Conditions. No cancellation of that order is valid unless you receive written communication from us endorsing the cancelled order. In the event the order is cancelled the deposit is NON REFUNDABLE. Where production of the goods has commenced at the time of cancellation the client shall be liable for the payment of the costs of production plus any costs arising as a result of cancelling the order.
2 Paying for your products
You will be contacted by our Warehouse to coordinate a delivery date/time and you will be required to pay the remaining 40% balance owing on your order prior to delivery.
3 Delivery of your products
Delivery dates are estimates only and we are unable to accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays from our suppliers. Delivery times will be arranged with you in advance. If you are unable to accept delivery within 14 days from our first call, the invoice must then be paid in full. In addition, storage fees are chargeable as follows:
3.1 The Storage Fee for a Product shall be equivalent to SGD500 or 5% of the Price of the Product (whichever is the higher) for each period of 30 days or part thereof. The Storage Fee shall be subject to GST.
3.2 The Storage Fee shall be payable by you until you have accepted delivery of all Products held by us in storage for you.
3.3 The Storage Fee shall be payable in a lump sum in advance, without any deduction, set-off or counterclaim, on the first day of the period of 30 days. For the avoidance of doubt, there shall be no apportionment or pro-rating of the Storage Fee even if you subsequently accept delivery the Products that are in storage before the relevant period of 30 days has passed.
If there is no one available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs.
You are responsible for ensuring that there is adequate access and entry to your premises to facilitate delivery of the products. Any additional costs in relation to access into your premises, eg, crane, product modification, are your responsibility. We reserve the right to make part deliveries of any order and each part delivery shall constitute a separate contract in respect of the products delivered on the same condition as set out herein. At any point in time, a 60% deposit must be maintained for all undelivered goods. Failure to deliver all the products you have ordered shall not invalidate the contract with regards to any part deliveries.
All products will remain the property of The Beuro Furniture until payment is received in full and delivered from The Beuro Furniture’s premises. Should you be arranging your own delivery then the goods become your responsibility upon collection from The Beuro Furniture’s premises.
4 Inspection of your products
You are required to inspect your products at the point of delivery. You will be required to note any damage on the delivery documentation which is presented to you by the carrier for signature. In all other cases you will be required to notify us in writing of any damage or shortages within seven (7) calendar days of delivery. We will not be liable for any damage to any of the products unless we are notified within the time period specified above.
5 Your right to return products
Unless goods are faulty, and we are duly notified as outlined above, we are unable to refund, exchange or credit your account.
6 Warranty
A standard warranty period of 24 months is applicable for THE BEURO Furniture product. Any claim against us for the breach of warranty must be made within the period of 24 months from the date of delivery of your products. Any such claim must also be made within one month of discovering or learning of the alleged defect. You will not be entitled to make any claim against us in respect of breach of any warranty or condition unless the claim is made within the relevant period set above. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is mutually decided as being the most efficient and effective remedy. It should also be noted that warranty does not cover: any breakage caused by negligent and/or improper use of the goods, changes caused by normal wear and tear, any damage caused by lack of and/or erroneous maintenance, any damage due to an accident or force, chromatic variations in wooden and varnished parts due to the normal ageing of the finish. It should also be noted that coverings such as leather and fabric have very specific and limited warranties; ‘coverings’ do not fall under the warranty terms listed above.
7 Our liability
The Beuro will not be responsible for ensuring that the products are suitable for a particular purpose. Further we will not accept responsibility for the suitability or strength of fabrics supplied on a “customers’ own material or customers’ own leather” basis which is not supplied by The Beuro Furniture.
8 Personal Information
Your address and contact details may be used by The Beuro to provide marketing information to you about our products and events. Please refer to our privacy statement at www.thebeuro.com for more information.